Return & Refund Policy

Thank you for shopping at Rozel Furnishing Pte Ltd. We are confident that you will be delighted with the quality and value of our products.

Subject to reasons acceptable by Rozel Furnishing Pte Ltd and together with valid proof of purchase, you may request a return within 3 days from the date of receipt of the product. Approved refunds will be made using the same payment method originally used for the purchase, unless otherwise determined by Rozel Furnishing Pte Ltd.

By placing an order or making a purchase at Rozel Furnishing Pte Ltd, you agree to these Sales & Refund Terms and Conditions, together with all other applicable Rozel Furnishing policies.

Return Eligibility

We will not accept returns or issue refunds for any product that, in our reasonable opinion, has become of unacceptable quality due to:

• Fair wear and tear
• Misuse or abnormal usage
• Failure to take reasonable care

Items Not Eligible for Return

The following items are strictly non-returnable:

• Items marked as Clearance or any form of Display Items
• Showroom display sets
• Indent products (custom-made or made-to-order items)
• Discontinued items

All return, refund, or exchange requests for display or clearance items must go through your salesperson.

The Return Process

Once a return request is approved, our team will contact you to arrange the collection of the item.

Rozel Furnishing Pte Ltd reserves the right to decline any return or refund if the product is not in brand-new condition, original condition and original packaging. Items returned without original packaging may be damaged or soiled during transit.

Re-Packaging and Transport Fees

If Rozel Furnishing Pte Ltd agrees, at its discretion, to accept a return without original packaging:

• A re-packaging fee of $50 will apply
• A transport fee of $80 will apply

In such cases, customers are responsible for ensuring the product is securely packaged to prevent damage during transit.

The Refund Process

Approved refunds will be processed after receipt of the returned item and verification of its condition. All refunds may take up to 21 working days to process and will be credited back to the original payment method. Refunds processed via third-party payment providers or instalment plans may be subject to applicable merchant and processing fees, deducted from the refund amount.

Order Cancellation

If you wish to cancel your order, you must notify us at least 5 working days (Monday to Friday) before the agreed delivery date. A cancellation fee of up to 50% may apply to cover administrative and processing costs. Display sets and clearance items are non-refundable and non-cancellable once purchased.

Restocking Fee

Any cancellation made within 5 working days of the agreed delivery date will be subject to a restocking fee of $200, and/or up to 50% administrative and processing fees.

Damage, Repair and Servicing Enquiries

For any damage, defect, repair, or servicing enquiry, please contact our Servicing Department. See our Warranty Policy for full details.

WhatsApp: +65 9785 0877 (Servicing Officer: Violet)

How to Request a Return or Refund

WhatsApp us or email contact@rozelfurnishing.com with your order details within the 3-day return window, and our team will guide you through the next steps.