Privacy Policy

This Privacy Policy describes how Rozel Furnishing Pte Ltd (“Rozel Furnishing”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make an enquiry with Rozel Furnishing (the “Services”), in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to an individual. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Details

• Name
• Billing address
• Shipping address
• Phone number
• Email address

Transaction Information

• Order details
• Items purchased
• Transaction history
• Payment confirmation

Payment card details are processed securely by third-party payment providers and are not stored directly by Rozel Furnishing.

Customer Communications

• Information you provide when contacting us via email, WhatsApp, forms, showroom enquiries, or customer support

Device and Usage Information

• IP address
• Browser type
• Device identifiers
• Interaction data (such as pages viewed or time spent on the website)

Sources of Personal Information

We collect personal information:

• Directly from you when you place orders, make enquiries, or communicate with us
• Automatically through cookies and similar technologies when you use our website
• From service providers such as payment processors, logistics partners, and IT vendors

How We Use Your Personal Information

To Provide and Manage Our Services

• Process orders, payments, deliveries, servicing, and warranty claims
• Communicate order updates, delivery schedules, and service notifications
• Arrange logistics, installation, and after-sales support

Customer Support and Servicing

• Respond to enquiries, complaints, servicing, repair, and warranty matters
• Verify orders and assess service eligibility

Marketing and Communications

• Send promotional emails or messages where permitted by law
• You may opt out of marketing communications at any time.

Security and Fraud Prevention

• Detect and prevent fraudulent or unauthorised activity

Legal and Compliance Purposes

• Comply with applicable laws, including the PDPA, and enforce our Terms of Service, Return & Refund Policy and Warranty Policy

How We Disclose Personal Information

We may disclose personal information only where necessary, including to payment gateways, logistics providers, servicing partners, and authorities or legal advisors where required by law. We do not sell personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil orders and services, comply with legal obligations, and resolve disputes and enforce policies.

Your Rights and Choices

Under the PDPA, you may have rights to access your personal information, request correction or deletion, request data portability, and withdraw consent for marketing communications. Requests may be submitted using the contact details below. We may need to verify your identity before processing requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on our website with a revised “Last updated” date.